1. Refund Eligibility
- Returns Within 30 Days: Items must be returned within 30 days of the date of purchase to be eligible for a refund. Items returned after 30 days will not be refunded.
- Condition of Items: Items must be in new, unworn, and unused condition with all original tags attached. We reserve the right to refuse a refund if the returned item shows signs of wear, damage, or alteration.
2. Non-Refundable Items
- Custom Orders: Personalized or custom-made items are not eligible for refunds unless they arrive damaged or defective.
- Gift Cards: Gift cards cannot be returned or refunded.
- Final Sale Items: Items purchased as part of a final sale are not eligible for refunds.
3. Refund Process
- Return Authorization: Before returning your item, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number.
- Refund Approval: Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original method of payment within 7-10 business days.
- Refund Deductions: If your item is not in its original condition or is missing parts, we may deduct a restocking fee from your refund. Return shipping costs may also be deducted if the return is not due to our error.
4. Late or Missing Refunds
- Processing Time: If you haven’t received a refund yet, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
- Further Assistance: If you’ve done all of this and you still have not received your refund, please contact us at support@spherejackets.com or +1 (213) 459-5241.