1. Shipping Methods
- Domestic Shipping: We offer standard, expedited, and express shipping options within the United States. Shipping costs are calculated based on the weight of the package and the destination. You can select your preferred shipping method at checkout.
- International Shipping: We ship to select countries outside the United States. International shipping rates are calculated based on the destination, and any applicable customs duties, taxes, or fees are the responsibility of the recipient.
2. Processing Time
- Order Processing: Orders are typically processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day. Once your order is processed, you will receive an email confirmation with tracking information.
- Backordered Items: If an item is on backorder, we will notify you of the estimated shipping date. You may choose to wait for the item, select a different item, or request a refund.
3. Delivery Times
- Estimated Delivery: Delivery times vary based on the shipping method selected and your location. Estimated delivery times are provided at checkout but are not guaranteed. Please allow additional time for delivery during peak seasons or due to unforeseen delays.
- Tracking Your Order: Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on the carrier’s website.
4. Shipping Costs
- Free Shipping: We offer free standard shipping on orders over a certain amount (e.g., $100) within the United States. For orders below this amount or for expedited shipping options, shipping fees will apply.
- International Shipping Costs: Shipping fees for international orders are based on the destination country and the weight of the package. Additional customs duties, taxes, or fees may apply and are the responsibility of the recipient.
5. Lost or Damaged Shipments
- Lost Packages: If your package is lost in transit, please contact us at support@spherejackets.com or +1 (213) 459-5241. We will work with the carrier to locate your package or arrange a replacement or refund.
- Damaged Packages: If your package arrives damaged, please take photos of the damage and contact us immediately. We will assist you in filing a claim with the carrier and arrange for a replacement or refund.